Seeking answers? FAQ to the rescue!
Administración de la cuenta
I forgot my password, how can I recover it?
- Step 1: Start by logging in using your credentials, which include your phone number.
- Step 2: On the screen, locate and click on the "Forgot Password" option.
- Step 3: You will be prompted to verify your email address, which will be used for receiving a password reset email.
- Step 4: After this, check your email inbox and also your spam folder for the password reset email. Click on the provided link to initiate the password reset process.
- Step 5: Now, create a new password, ensuring it is at least 8 characters long, and contains one number, one uppercase letter, one lowercase letter, and one special character.
- Step 6: Complete the process by entering the verification code you receive, then click on the "Change Password" button.
- Step 7: Once you've successfully changed your password, you can proceed as usual.
