Seeking answers? FAQ to the rescue!

Getting started

How old do I have to be to join Modak?

To sign up, you should be below 18 years old. Your parent or guardian will be the account holder, allowing you to use it.

Why do I need a cellphone to create an account?

This is because the bank needs to make sure it's really you who's opening the account. If anything looks fishy with your account, they can use your phone number to reach you and check that everything is okay. They may also send you a code to confirm it's you when you log in or make a transaction. All of this helps keep your money safe and secure.

Can I create a Modak account outside of the US?

Right now, your US-based card can be used anywhere in the world where Visa cards are accepted. For example, if you are an American traveling internationally, you can use your Modak card anywhere!

About Modak

What is Modak?

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Are there any fees?

There are no hidden fees associated with Modak. We don't charge for opening a card and most of our services. However, if you need expedited or premium services, our app will show you and ask for your permission before charging the fees. For example, we charge $0.50 for debit cards (and 3% extra for credit cards and Apple/Google Pay) when you load your kid’s modak card with your debit or credit cards. Do note that our normal ACH - funding via your other bank accounts - is free.

How does Modak keep sensitive personal info safe and secure?

We have implemented several ways to protect your personal information:

  • Encryption: All sensitive information is encrypted in transit standard protocols. 
  • Access controls: Access to sensitive information is restricted to a limited number of authorized personnel, who are subject to background checks and ongoing security monitoring.
  • Data protection policies: Modak has established strict data protection policies, including data retention and deletion policies, to ensure that sensitive information is not retained for longer than necessary.
  • Compliance: Modak adheres to relevant security and privacy regulations, including those imposed by the Consumer Financial Protection Bureau (CFPB), to ensure that sensitive information is handled in a manner that meets the highest standards of security and privacy.

What is the MoCard account for?

A MoCard is a card through which you can spend your money, and earn/spend rewards points (Mobucks) for healthy behaviors. Parents can fund the MoCard account, and these funds can be used to set limits on the spendings. This means parents have the ability to guide and monitor their teen's spending while teaching them financial responsibility.

How do I know Modak is safe?

Modak blocks unsafe spending categories, offers real-time transaction tracking and monitoring, and allows instant card lock/unlock. Data is encrypted and secured with biometrics. Modak complies with CFPB regulations to ensure high security and privacy standards. Moreover, your checking accounts and debit cards are issued by Lewis & Clark Bank, Member FDIC.

How does Modak make money?

Modak makes revenues from the interchange fees that Visa charges merchants for processing the transaction. Modak uses that revenue to offer MoCard and other services to our customers. Moreover, Modak generate revenue from our partnerships with brands on merchant offers.

How can I create a payment link?

  1. Log in to the Modak app using your credentials.
  2. Tap on the Banking section from the home screen.
  3. Look for and tap the “Request” button.
  4. Choose who you want to request from — either your parent or someone else.
  5. Enter the amount you want to request.
  6. Tap “Create Payment Link.”
  7. Once the link is created, you can:
    1. Tap “Copy” to share it through any messaging app
    2. Or tap “Share” to send it directly

  8. Want to use a QR code instead? Tap “Your QR” to show your personal payment QR.
    1. You can let them scan it or save it to send later.

Where can I find the Mocard?

  • Parent app 
    • Sign in to your Modak account using your login credentials.
    • Click on your kid’s profile and select the card icon.
    • Select either your virtual or physical card

  • Kids app 
    • Sign in using your login credentials.
    • Click on the “cards” section in the bottom middle (Card Icon) 
    • Select either your virtual or physical card

About the card

How much does it cost to open a MoCard?

There are no fees associated with opening the account.

What can I do with the MoCard?

Use your card to spend money, whether it's in a store or online!

What documents do I need to get the MoCard?

We will need to submit your parents information to the bank partner to open an account on your behalf This includes:

  •  A government-issued photo ID, such as a driver's license or passport
  • Proof of address, such as a utility bill or bank statement
  • Social Security Number (SSN) 
  • Personal email address
  • Phone number

How can I create an account?

If you are a teen please follow these instructions

  • Open the Modak app on your device.
  • On the top of the screen, you will see a green button labeled "Get Card". Click on this button.
  • The next screen will prompt you to invite your parent or guardian to create an account. Click on "Continue" and fill out your parent/guardian's phone number.
  • Once you have entered their phone number, you will be presented with two options:
  • Option 1: Complete your parent/guardian's information on their behalf. You will need to provide their name, email address, and date of birth.
  • Option 2: Wait for your parent/guardian to complete the information by themselves once they receive your invitation to create an account.
  • Once your parent or guardian has completed the account registration process, they will be able to link their bank account and fund your card.

To complete the registration process, you will need to gather the following information about the parent or guardian: their full name, email address, phone number, date of birth, and physical address for shipping the card. Please ensure that you have all of this information readily available before proceeding with the registration process.

--------

If you are a parent or guardian please follow this instruction:

  • If you received a message from Modak, open your messages app.
  • Click on the link provided in the message to redirect to the Modak website.
  • Once on the Modak website, click on the green button labeled "Tell Me More" and then click on "Get Started".
  • You will be prompted to create an account. To complete the registration process, you will need to provide the following information: full name, email address, and phone number.
  • After registering, you will receive a verification code sent to your phone. Enter the verification code to proceed.
  • Continue filling out your personal information. To complete the registration process, you will need to provide the following information: date of birth, Social Security Number (SSN), passport number (if applicable), and physical address for shipping the card.
  • Once your information is complete, you will be prompted to provide information for the teen's account, including their full name and optionally their SSN.
  • If all required information is complete, the next screen will allow you to request a physical card. Click on the "Request Card" button to proceed.
  • You will be redirected to the parent's portal to complete the card ordering process.

Why can't I verify my identity?

At Modak, we take identity verification very seriously. That's why we partner with a trusted third-party provider called Persona to ensure that all user identities are verified securely. However, if you have trouble verifying your identity, please don't hesitate to contact our customer support team for assistance. We're here to help you every step of the way.

How can I activate my MoCard?

Follow these instructions to activate the physical card:

  • Sign in to your Teen Modak account using your login credentials. (Use the phone app). In case you have not yet downloaded the app you can download it here https://www.modakmakers.com/register/teen
  • Once logged in, at the top of the banking screen, you will see a green button labeled "Activate". Click on this button.
  • You will be prompted to enter the last 4 digits of your card number. Enter this information and click "Continue".
  • Next, enter the expiration date of your card in the format MM/YY and click "Continue".
  • Review the information you have entered to ensure that it is correct, and then click on the "Activate Now" button to complete the activation process.
  • Your Modak card is now fully activated and ready to use.


  • The virtual card will be activated automatically when issued.

How can I block my MoCard?

Parent app 

  • Sign in to your Modak account using your login credentials.
  • Click on your kid’s profile and select the card icon, then select to lock the physical and/or virtual card. 
  • To unlock your card/s, navigate back to your kid’s profile and select the card icon, and select the option to unlock the card/s that you want to use again.
  • You can unlock the card/s anytime to make purchases again. some text
  • You will pass over ID verification set on your mobile device.

Kids app 

  • Open the Modak app on your device.
  • Sign in using your login credentials.
  • Click on the “cards” section down the middle (Card Icon).
  • Then select to lock the physical and or virtual card. 
  • You can unlock the card/s anytime to make purchases again, to unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.some text
  • You will pass over ID verification set on your mobile device.

How can I lock and unlock my MoCard?

Parent app 

  • Sign in to your Modak account using your login credentials.
  • Click on your kid’s profile and select the card icon, then select to lock the physical and/or virtual card. 
  • To unlock your card/s, navigate back to your kid’s profile and select the card icon, and select the option to unlock the card/s that you want to use again.
  • You can unlock the card/s anytime to make purchases again. 
    • You will pass over ID verification set on your mobile device.

Kids app 

  • Open the Modak app on your device.
  • Sign in using your login credentials.
  • Click on the “cards” section down the middle (Card Icon).
  • Then select to lock the physical and or virtual card. 
  • You can unlock the card/s anytime to make purchases again, to unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
    • You will pass over ID verification set on your mobile device.

Can I use MoCard internationally?

Absolutely! Anywhere Visa cards are accepted.

Where is the card accepted?

You can use your MoCard anywhere that accepts Visa as a form of payment. This includes stores, online retailers, and businesses that accept card payments.

Why didn’t I receive the MoCard?

There are several reasons why you did not receive it: 

  • Incorrect address: If the address provided is incorrect or outdated, the card may be delivered to the wrong location or returned.
  • Address issue: If the address is not recognized by the delivery service, the card may be delayed or returned.
  • Delivery problems: The card may be lost or delayed in transit due to issues with the delivery service, such as inclement weather or transportation delays.
  • Hold-up at the post office: If the post office holds the package for some reason, it may delay the delivery of the card.
  • Fraud protection: In some cases, we may hold the card for additional security checks, which may delay the delivery.

It's important to regularly check the status of your card on the app. If you need further assistance please contact Customer Service. 

How can I view my transaction history?

  • On your phone sign in at Modak app
  • On the first screen you have go to your wallet icon (You find in at the right bottom) 
  • Once there you will be able to check your balance at the top left and all transactions listed below.  
  • If you need further information about a specific transaction you can click on it.

Can I add my card to Apple Pay or Google Pay?

Yes! Not only can you order a physical card, you can also add your card virtually to Apple Pay or Google Pay!

  • Log in to your account 
  • Go to the card section below in the middle
  • Then go to “Add to Apple/Google Wallet/”
  • Create the PIN for the virtual card, if you have already created the PIN use that one.

Fees for using the card outside the US

When the card is used internationally, the Visa exchange rate is used to convert the transaction amount into USD. This exchange rate from Visa will be marked up by Visa. Other than this, there won’t be any fees charged to the cardholder at the time of the transaction.


Do I have to pay for the card monthly?

No, The MoCard doesn't have a payment deadline. The amount you deposit is the amount you can use and is debited to the card limit immediately.

Can I spend more than what I have in my checking account?

As the MoCard uses only the funds deposited, if you try to spend more than you have deposited, the payment will not go through.

How can I do a direct deposit?

  • Open your teen application and locate the banking icon located at the bottom right corner.
  • Tap on the Direct Deposit icon within the banking section. This action will redirect you to a page displaying your account and routing numbers.
  • Take note of this information, as you can easily copy it for future reference or to share it as needed.


Can the MoCard be used on ATM?

The MoCard is currently designed for making purchases at physical stores and online for virtual transactions. However, we're excited to let you know that we have plans to introduce an ATM feature in the near future! Stay tuned for updates.

Fund the card

Are we able to put money on it or do we have to earn it?

You will be able to fund it in multiple ways such as by ACH, debit pull, through direct deposit, and even with your MBX ™

How do I send money to the card?

  • Go to https://app.modakmakers.com/parents and log in using your phone number. You will receive a verification code to confirm your login.
  • Once logged in, you will be directed to the home page. Here, you will see the "Teen's Wallet" section and a "Send $" button to fund the teen's card. Click on the "Send $" button.
  • On the next page, you will see three options  "My account", "Fast Transfer", "Normal Transfer". In this last option you can choose between “Add a Bank account", and "Make a direct deposit"  Click on the option that best suits you.  
  • If you selected “My account” you will be redirected to pick an amount screen based on your current parent balance. Type the amount and click on the next button. 
  • If you selected "Fast Transfer" you will be redirected to pick an amount screen and then directly to Checkout platform to finish the transaction. With this option you can use debit or credit cards to fund the parent and or teen account.
  • If you selected "Normal Transfer” you will be redirected to a screen where you can choose between two options. 
  • "Add a Bank account" you will be redirected to a PLAID agreement page where you will need to follow the prompts to authorize the linking of your bank account. Once completed, your account will be linked to the Modak platform. To fund the teen's account, go back to the "Send $" button and enter the amount you wish to send. Choose between Standard or Priority transfer, review your transaction information, and click "Confirm and Send."
  • "Make a direct deposit” you will be redirected to choose your bank to be able to send money directly to the teen account using your bank's own platform. 

Anytime you want to check the movements on your teen's account, you can click on top of any transaction to see more details.

How do you deposit funds?

You can deposit funds onto the Modak card in several ways:

  • Link a bank account: Transfer funds directly from your bank account (ACH transfer).
  • Direct Deposit: Set up direct deposits from your paycheck (ACH transfer).
  • Debit/Credit Card: Load funds using your debit or credit card.
  • Apple/Google Pay: Load funds using your wallets.
  • MBX Points: Convert reward points earned through our app into USD.

Please note that while transfers using a linked bank account and direct deposits are free, using a debit or credit card may incur a small fee of $0.50 + 3% of the transaction value.

Remember that using Fast transfer, you will get the money in seconds!

How do I send money from my Modak wallet to my teen’s?

  • In your parent home screen navigate to the bottom and click on the icon "Send $
  • Choose a child, write the amount you wish to send, and “continue”
  • Follow the instructions in the screen to send the money

Account management

How do I activate the Mocard?

Follow these instructions to activate the physical card:

  • Sign in to your Teen Modak account using your login credentials. (Use the phone app). In case you have not yet downloaded the app you can download it here https://www.modakmakers.com/register/teen
  • Once logged in, at the top of the banking screen, you will see a green button labeled "Activate". Click on this button.
  • You will be prompted to enter the last 4 digits of your card number. Enter this information and click "Continue".
  • Next, enter the expiration date of your card in the format MM/YY and click "Continue".
  • Review the information you have entered to ensure that it is correct, and then click on the "Activate Now" button to complete the activation process.
  • Your Modak card is now fully activated and ready to use.


  • The virtual card will be activated automatically when issued.

What happens if I can’t activate the physical card?

If you've attempted the task more than three times without success, we encourage you to reach out to our customer support team for assistance.

What happens if my phone gets stolen? Where to report and block my Modak account and card.

Parent Portal

  • Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
  • Click on “manage Card”, then select to lock the physical and or virtual card. 
  • You will receive a confirmation pop-up. If you agree click on Lock the card. 
  • You can unlock the card/s anytime to make purchases again
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  • Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.
  • Update your contact information: If your phone number or address has changed please update it.

We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.

How to block my Modak account if lost or stolen?

Please follow these instructions:

Parent Portal

  • Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
  • Click on “manage Card”, then select to lock the physical and or virtual card. 
  • You will receive a confirmation pop-up. If you agree click on Lock the card. 
  • You can unlock the card/s anytime to make purchases again
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  • Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.
  • Update your contact information: If your phone number or address has changed please update it.

------------

Teens app

  • Open the Modak app on your device.
  • Sign in using your login credentials.
  • Click on the “manage card” section at the top (Card Icon) 
  • You will pass over ID verification set on your mobile device. 
  • Once verified you will be able to click on the corresponding card you may want to lock, physical or virtual. 
  • Select the card and then you will receive a confirmation pop-up at the bottom. 
  • You can unlock the card/s anytime to make purchases again. 
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.

We recommend you to act quickly in case your card is lost or stolen to minimize the potential for fraudulent activity on your account.

What happens when I turn 18?

For now, you can keep using your MoCard normally. In the future, we will enable a feature that allows you to ‘graduate’ your account from teen to adult!

I am 18, can I get the MoCard?

Not yet! We currently only have it enabled for teens under 18. However, this is in our plans for the future

How to set up the PIN number?

  • Open your teen app and select the "See virtual Card" option.
  • You'll be directed to the Card Management screen.
  • Click on the "Set up PIN" button located next to the virtual card information.
  • You'll be redirected to the biometrics identification page for added security.
  • Set a secure 4-digit PIN and click on "Continue."
  • Confirm your chosen PIN by retyping the same 4 digits and click "Continue" to proceed.
  • Congratulations! You've successfully set up your PIN. Your virtual card is now ready to use.

How do I change my PIN number?

  • Launch your teen app and choose the "See virtual Card" option.
  • Navigate to the Card Management screen after being redirected.
  • Click on the top of your virtual card information for quick access.
  • You'll be directed to the biometrics identification page for added security.
  • On the following screen, locate and select the "Change PIN" button.
  • Set a new secure 4-digit PIN and proceed by clicking on "Continue."
  • Confirm your newly chosen PIN by retyping the same 4 digits and click "Continue" to finalize the change.
  • Congratulations! You've successfully updated your PIN. Your virtual card is now secured with the new PIN.

How do the chores work as a kid?

The kid set up the chore

  • Kid can create a chore. Add chore, Click on “Chores” and tap “Add chore” 
  • Type ( or select) a chore name 
  • Choose a reward and description (optional) and click “Continue”
  • Set a frequency (how often you want it assigned) and due date.
  • Then your parent can review it and pay when the due date is.

I forgot my password, how can I recover it?

  • Step 1: Start by logging in using your credentials, which include your phone number.
  • Step 2: On the screen, locate and click on the "Forgot Password" option.
  • Step 3: You will be prompted to verify your email address, which will be used for receiving a password reset email.
  • Step 4: After this, check your email inbox and also your spam folder for the password reset email. Click on the provided link to initiate the password reset process.
  • Step 5: Now, create a new password, ensuring it is at least 8 characters long, and contains one number, one uppercase letter, one lowercase letter, and one special character. 
  • Step 6: Complete the process by entering the verification code you receive, then click on the "Change Password" button.
  • Step 7: Once you've successfully changed your password, you can proceed as usual.

How can I change my password?, I haven't forgotten the password

  • Step 1: In your account navigate to the profile icon.
  • Step 2: Once there, click on the "Security" option.
  • Step 3: You will find the "Change Password" option. Click on it.
  • Step 4: You'll be prompted to enter your current password, followed by the new password you'd like to use.
  • Step 5: When creating your new password, please ensure that it consists of at least 8 characters, including one number, one uppercase letter, one lowercase letter, and one special character.
  • Step 6: Complete the process by entering the verification code you receive, then click on the "Change Password" button.
  • Step 7: Following these steps, you will receive a popup message confirming the successful change of your password.

How do I change my phone number?

For security reasons, we currently only allow changes to teen phone number in specific cases.

Parents can follow these steps to edit their teen’s phone number:

  • Open the Modak Parent App.
  • Go to the Profile section.
  • Click on ‘Family Details.’
  • Select the teen’s profile.
  • Click on the ‘Edit’ button next to the phone number field.
  • Input the new phone number.
  • Enter the verification code sent to the new phone number.
  • Check the email associated with the parent’s account to approve or decline the edit.
  • Once approved, the teen’s phone number will be successfully updated.
  • For security reasons, the teen will be logged out and will need to log back in using the new phone number.

For parents

How do I use the parent portal?

  • Go to https://app.modakmakers.com/parents and log in using your phone number. You will receive a verification code to confirm your login.
  • Once logged in, you will be directed to the home page. Here, you will see the children’s wallet, the option to request the physical card and the send button to fund the children card.

How do I fund my kid's account?

  • Go to the parent app and log in using your phone number. You will receive a verification code to confirm your login.
  • Once logged in, you will be directed to the home page. Here, you will see  "My balance” and click on “add money” button to your account.
  • Or you can send the money directly to your kid's account by clicking on “$ send” either going to down the middle; or selecting your kid´s profile and “send money”.
  • On the next page, you will see three options “My balance", "Use a new Credit/Debit card (Fast transfer), Google pay or apple pay and "Normal Transfer". In this last option you can choose between “Add a Bank account", and "Direct deposit" Click on the option that best suits you.

  • If you selected "Normal Transfer” you will be redirected to a screen where you can choose between two options.some text
  • If you select “My account” you will be redirected to pick an amount screen based on your current parent balance. Type the amount, pick to witch kid you are sending the money to, and click on the next button. 
  • If you selected "Fast transfer" you will be redirected to pick an amount screen and then directly to Checkout platform to finish the transaction. With this option, you can use debit or credit cards to fund the parent and or kid account.
  • If you selected "Normal Transfer” you will be redirected to a screen where you can choose between two options.

  • "Add a Bank account" you will be redirected to a PLAID agreement page where you will need to follow the prompts to authorize the linking of your bank account. Once completed, your account will be linked to the Modak platform. To fund the kid's account, go back to the "Send $" button and enter the amount you wish to send. Choose between Standard or Priority transfer, review your transaction information, and click "Confirm and Send."
  • To set up a direct deposit, simply click on the "Account & Routing" button next to your or your kid’s "Balance." You'll find the necessary details there, which you can use to transfer money directly to the teen's account through your bank’s platform.

How can I add family members?

  • Go to https://app.modakmakers.com/parents and log in using your phone number. You will receive a verification code to confirm your login.
  • Once logged in, you will be directed to the home page. Here, you will see the "Teen's Account" section and a "Add teen" button > click there.
  • To complete the registration process, you will need to provide the following information about your teen: full name, email address, phone number, date of birth, and Social Security Number (SSN) (optional).
  • Once the information is complete the next screen will allow you to request a virtual card. Click on the "Request virtual Card" button to proceed.
  • You will be redirected to the parent's portal to complete the card ordering process.
  • Once the process is complete your teen will need to:
  • Download the Modak Makers app
  • Sign in with the teen’s phone number you registered
  • Voila! The teen will be able to see the MoCard on the mobile app.

Why do I need to create an account?

To ensure compliance with banking regulations in the United States, individuals under the age of 18 are required to obtain parental permission in order to acquire the MoCard. Consequently, if you have a teenager seeking to obtain a MoCard, it is necessary for you as parent or legal guardian to create an account on your behalf.

Why is a SSN required?

The requirement of providing a Social Security Number (SSN) when opening a bank account in the US is necessary to verify that person’s identity and ensure that they are the person they claim to be. It is a crucial step to prevent fraudulent activities and protect both the customer and the bank from potential risks. At Modak, the only required SSN is from the parent as they are they adult owner of the account.

Can I log in to the Parent Portal using a tablet or iPad?

Yes, you can use a browser on any device to log into the Parent Portal. You can click on this link, or type in the URL, and open it on any device https://app.modakmakers.com/parents

How can I set up Auto Allowance?

Select Kid Profile: Click on the profile of the child for whom you want to set up an allowance.

Access Allowance Settings: Click the "Allowance" button.

  • If allowance is not yet set up, you will see a prompt to "Set it up!"

Card Information:

  • No Saved Card: If you have never saved a card, you will be blocked from turning the allowance on.some text
    1. Click "Add Card."
    2. Input your card information.
    3. Save the card information.
    4. Turn the allowance toggle to "On."
    5. Set all the allowance details.
    6. Save and go back.
  • Saved Card Available: If you have saved a card in the past, you can use any of those cards to set up an allowance.some text
    1. Turn the allowance toggle to "On."
    2. Set all the allowance details.
    3. Ensure the card listed is the one you want to be charged for the allowance.
    4. Save and go back.

How can I edit the auto allowance?

Please follow the next steps:

  • Select Kid Profile: Click on the profile of the child whose allowance you want to adjust.
  • Access Allowance Settings: Click the "Allowance" button.
  • Adjust Details: Make any necessary changes to the allowance details.
  • Save Changes: Press "Save" and go back.

How can I Turn off Allowance?

Please follow these steps:

  • Select Kid Profile: Click on the profile of the child whose allowance you want to turn off.
  • Access Allowance Settings: Click the "Allowance" button.
  • Toggle Off: Switch the "On/Off" toggle to "Off."
  • Confirm Status: Ensure the screen now appears gray, indicating the allowance is turned off.

Save Changes: Press "Save" and go back.

How to set up chores for my kid?

  1. Log in to your account
  • Tap on your kid’s profile.
  • Select kid’s profile: Click on “Chores” and tap “Add chore” 
  • Type ( or select) a chore name 
  • Choose a reward and description (optional) and click “Continue”
  • Set a frequency (how often you want it assigned) and a start date.
  • Make sure you have money in your account to be able to pay the chores
  1. Then tell your kid to log into their account 
  • Tell them to click on chores
  • They’ll see the chores you have set up for them. 
  • Then they’ll have to select the chore and “mark completed” once is complete it. 
  • They have to select an image as proof that they have completed the chore and “mark complete now”
  • Finally, from your account, you can pay them for completing the chore.

How many kids can I add to my account

You can add a maximum of 5 kids per parent

Referral program

How do I refer other friends or family?

To claim your $10 reward on the Modak Makers app, follow these simple steps:

1. Log in to the Modak Makers app.

2. Locate and click on the "Get $10" button located in the upper right corner of the screen.

3. After clicking the button, share the provided link with your friends and family.

When I will get paid for referrals?

You will get the reward in your Modak account within 1 business day after your friend successfully completes the process.

How much I can get for referring a friend?

You can get $10 for every friend who uses your code to sign up, requests a physical card, and spends at least $10 with their MoCard (virtual or physical).

How many referrals can I have?

Each account holder is limited to a maximum of 8 referrals under the Referral Program.

What does my friend need to do to be successfully referred?

They need to sign up using your code, request a physical card, and spend at least $10 with their MoCard (virtual or physical). Please note that transactions made using payment methods such as Cash App, Venmo, PayPal and other “Instant Money” services will not be considered eligible for the referral program.

Why didn’t I get my reward?

There are many possibilities.

  • Your friend didn’t use your code while signing up for Modak.
  • They did not request a physical card
  • They did not spend at least $10

They used payment methods such as Cash App, Venmo, PayPal and other “Instant Money” services to spend their $10

Scratch em' all

What is Scratch 'em All?

Scratch 'em All is a feature in the Modak kid app where each purchase made with a MoCard unlocks a digital scratch. Scratching it reveals a variety of educational rewards like MBX(2), financial tips, or small tokens.

How do I participate in Scratch 'em All?

To participate, simply make a purchase with your MoCard, and you'll unlock a scratch in the Modak kid app. Additionally, you can receive one free scratch every 24 hours just for logging in. No purchase is necessary to receive the daily scratch.

Is Scratch 'em All available in the parent app?

No, Scratch 'em All is exclusive to the Modak kid app. This feature is designed to help kids and teens learn about financial responsibility in a fun and engaging way. It encourages the exploration of financial tips and the monitoring of transactions as part of developing financial independence.

Who can participate in Scratch 'em All?

Children and teens under 18 who hold a MoCard are eligible to participate. Teens aged 13 to 17 who do not have a Modak bank account can still earn daily scratches in the kid app. However, to unlock purchase-based scratch and redeem MBX to dollars, a Modak bank account opened by a parent or guardian is required. The Promotion is only open to legal residents of the United States and is void where prohibited by law. Employees of Modak (the “Sponsor”) their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Promotion. 

What kind of rewards can I win?

Rewards include MBX (Modak currency points), educational financial tips, and fun digital tokens like pet photos. The chances of winning more valuable rewards, such as electronics, are extremely limited and subject to availability. For instance, the probability of winning AirPods is 2% for purchases totaling over $100 with the MoCard, subject to availability.Availability of valuable rewards like AirPods may vary during promotional periods.

How often can I get a scratch?

You will receive one scratch for each purchase made with your MoCard. Additionally, a free daily scratch is available every 24 hours, regardless of purchase activity.

Is there a minimum spend required to earn a scratch?

No minimum spend is required to unlock a scratch. Scratches are issued for every purchase made with the MoCard, regardless of the amount spent. Any changes to this policy will be communicated in advance, and the Terms & Conditions will be updated accordingly.

Do the scratches expire?

Yes, scratches do have an expiration period. Purchase-based scratches expire 7 calendar days after the related purchase, and daily scratches expire at 11:59 PM each day, based on your timezone. Be sure to use them before they expire!

What happens if I win a high-value reward?

If you win a high-value reward, such as AirPods, we will contact you via the email used for your account registration to confirm your shipping details. To avoid forfeiting your reward, please ensure your contact information is current and respond within 2 business days of our email. You can also reach out through the in-app chat to arrange delivery. Ensure your contact information is current to avoid any delays. Note that winning a high-value reward is subject to verifying your identity and meeting any applicable eligibility requirements.

Is there a limit to how many scratch cards I can earn?

There is no limit to the number of scratch cards you can earn through purchases. Every purchase with your MoCard generates a scratch card. Please note that we reserve the right to close or modify the Scratch 'Em All feature at any time.

What happens if I don’t use my scratch card in time?

If a scratch card expires before it is used, the reward will be forfeited, but the scratch card will still appear in your app history as an expired opportunity.

More help

Where can I find customer support?

Web:

  • Go to the Modak platform on your web browser https://www.modakmakers.com/support 
  • Look for the "Support" button located on the bottom right corner of your screen.
  • Click on the "Support" button to access customer support.

App:

  • Open the Modak app on your device.
  • Click on the yellow dialog icon located at the top right.
  • You will be directed to the customer support page.

Email:

If you prefer to contact customer support via email, you can send an email to hi@modakmakers.com

Our customer support team will respond to your email as soon as possible.

Phone: You can call our customer support line +1 833-966-2428

GenTeach

What is GenTeach and how does it relate to Modak?

GenTeach is a nonprofit organization focused on providing educational support and resources. In partnership with Modak, GenTeach offers its students a chance to use Modak’s app to manage funds and rewards based on their participation in GenTeach's summer camp program.

How do GenTeach students register on Modak?

Parents or legal guardians need to create a Modak account on their smartphone or computer. After setting up their account, they add their child as part of the family and use the code “GENTEACH” to track registration. This allows the student to access Modak’s features and receive rewards.

Can I use Modak if I am a parent of a GenTeach student?

Parents or legal guardians need to create a Modak account on their smartphone or computer. After setting up their account, they add their child as part of the family and use the code “GENTEACH” to track registration. This allows the student to access Modak’s features and receive rewards.

Does Modak have any fees associated with using the service?

No, there are no fees associated with using Modak under the GenTeach partnership. We don't charge for opening a card and most of our services. However, if you need expedited or premium services, our app will show you and ask for your permission before charging the fees. For example, we charge $0.50 for debit cards (and 3% extra for credit cards and Apple/Google Pay) when you load your kid’s modak card with your debit or credit cards. Do note that our normal ACH - funding via your other bank accounts - is free.

How are funds distributed to students through Modak?

Funds are distributed to students based on GenTeach criteria. GenTeach will send student information to Modak every week. Modak will distribute the funds to the student's account in MBX (Mobucks), which teens can convert to dollars within the Modak app.

Can I use my Modak card to make purchases at any store?

Yes, teens will instantly receive a virtual Modak card upon account opening, which they can add to their Apple or Google Wallet for contactless payments if their device is compatible. Once the physical Modak card arrives, they can use it at any store that accepts Visa® payments.

How long does it take for the physical Modak card to arrive?

The physical Modak card may take up to 14 days to arrive after being requested by the parent. We recommend requesting the card as soon as possible to ensure it arrives in time for program activities.

What happens if I don’t have a compatible device to use the Modak virtual card?

If your device is not compatible with contactless payments, you can still use the virtual card within the Modak app for online transactions. However, to use it for contactless payments, ensure that your device supports this feature.

Need help with your child's Modak account?

Modak provides 24/7 customer support via live in-app chat, email at hi@modakmakers.com and a phone line +1 833-966-2428. Parents can reach out for assistance with account creation, issues related to the app, or any other inquiries related to the program.

How much money can I transfer to my child through Modak?

As a parent, you can transfer funds to your child through Modak at any time, in addition to the funds provided by GenTeach. Since these are new teen accounts, we recommend starting with lower amounts while the system learns their funding patterns. You can fund the account via direct deposit, by linking your bank account, or by using a debit or credit card. Additionally, teens can request money through a payment link or QR code, allowing them to receive funds via debit, credit, Apple Pay, or Google Pay.

Are there specific requirements to receive funds or rewards on Modak?

To receive funds or rewards, students must meet the criteria set by GenTeach, such as participation in classes or meeting certain milestones. Funds are then transferred to their Modak account in the form of MBX.

Can I use Modak to make purchases outside of the GenTeach platform?

Yes, the Modak account and cards can be used for purchases outside the GenTeach program, including in-store or online transactions, as long as the retailer accepts Visa® cards or contactless payments.

Do parents need to be involved for students to receive rewards on Modak?

Yes, parents need to sign up and create an account for their child in Modak. However, once the child’s account is set up, they will have access to the rewards and can use them independently within the app.

Are there any geographic restrictions for using Modak?

Modak is currently available to users in the United States. If you reside outside the U.S., you may not be able to access the Modak app or services. However, we are actively working on expanding our availability in the future.

Can I continue using my Modak account after the GenTeach program ends?

Yes, once the GenTeach program concludes, parents and students can continue using their Modak accounts.

What happens if there is an issue with fund distribution or rewards?

If there is an issue with the distribution of funds or rewards, parents can contact Modak’s customer support team for assistance. Since we work in connection with GenTeach, our ability to resolve the issue depends on the information provided by them. Upon reviewing the situation, our team will guide you on whether the issue originates from GenTeach’s data or if it falls within Modak’s scope to address and resolve.

Can I transfer funds from Modak to an external bank account?

Currently, funds within Modak are distributed in the form of MBX, which can be exchanged for dollars within the app. Direct transfers to external bank accounts are not available, but funds can be used for payments through the app and card.

What happens if I don’t use my Modak funds within the given time frame?

Modak rewards or funds, such as MBX, do not expire unless specified. However, it’s recommended to use them within a reasonable time to ensure they are not overlooked or unused.

What happens if my kid doesn't have a phone (Device)?

Currently, access to the Modak teen app via a phone is required to redeem the rewards (MBX) we send. If a teen does not have a phone to access the app, they will not be eligible to participate.

How long does the campaign last?

Parents can sign up for Modak and request the Modak Visa debit card for the GenTeach summer camp from April 1st, 2025, to July 31st, 2025, 11:59PM EST. They must do so at least 15 days before the camp begins to receive the physical card on time. However, they can still open a Modak account with their kids anytime, even up until the day before camp starts, and use the digital card.

How Many MBX can be redeemed per day?

Kids can redeem up to 2,000 MBX, equivalent to $20, per day.

Modak is a financial technology company and not a FDIC-insured bank

Checking account and the Modak Visa® debit card issued by Lewis & Clark Bank, Member FDIC.

Funds deposited into Checking may be eligible for up to $250,000 of FDIC insurance.

The FDIC’s deposit insurance coverage only protects against the failure of an FDIC-insured depository institution.

App Store and Play Store ratings as of April 18, 2024.

1: Fees for expedited or premium services may apply. Find out more in our Cardholder agreement.

2: The savings goals feature is intended to assist you in planning and tracking your savings progress. It does not imply or guarantee any interest earning.


©2025 Modak Communities Operating Holdings Inc. All rights reserved.